Description
Part 1 No-Show Analysis
- Definition of No-Show
- 2019 (Pre Covid rates) analysis
- 2020 (Covid) Analysis
- 2021 (YTD comparison and trends)
- Analysing YTD 2021 rates and potential trend identification against Pre-Covid rates for Q3/Q4 (Recovery Analysis)
Part 2 Tools Exploration
- Overview of No-Show Reporting Tools
- Accessibility tools for operational stakeholders
- No-Show Measurements
- Benchmarking Performance
- Identification and isolation of unexpected deviations
- Methods of opening dialogue through comparative reporting
