Description

Passenger no-shows represent a large root cause of resource inefficiency to a Passenger with Reduced Mobility service. Each no-show threatens repercussions far beyond a single passenger or passenger handling agent. It is therefore imperative that services monitor no-show trends and address areas, processes and behaviours that can be improved. In this article we have analysed the PRM traffic and no-show rates of 7 airports – providing a dataset of 1,000,000 passengers. Important: Any suggested cause for no-show presented in this text has been identified from real-case scenarios that were identified during our data analysis. Ozion PRM Manager with the Dynamic Reporting Module can identify their own trends and performances to identify any underlying causes for no-shows. The presented results are intended for comparative analysis. It remains our hope that that by collaborating and sharing knowledge with each other – PRM leaders will be better equipped to quickly overcome challenges within the industry