Day 1
Timing(CET) | Speaker | Topic |
|---|---|---|
| 2:00 PM-2:10 PM | William L. Neece Director of Airports Ozion Airport Software | Welcoming |
| 2:10 PM-2:25 PM | Martyn Sybley | Changing the world of accessible travel |
| 2:25 PM-2:40 PM | Tariq Kamal Vice President and HeadAirport Expansion Project Interface & Terminal Delhi International Airport | Lessons and Takeways -Award-Winning COVID-19 preparedness at Delhi International Airport |
| 2:40 PM-3:00 PM | Dr. Jennifer Camulli Manager People with Accessible Needs EXPO 2020 Dubai | Airports: What is the DPNA journey? |
| 3:00 PM-3:15 PM | Linda Ristagno Assistant Director of External Affairs IATA | Presenting an update on accessibility from a policy perspective |
| 3:15 -3.30 PM | Break | Musical Interlude with Jason Feddy played in John Wayne Airport |
| 3:30 PM-3:45 PM | William L. Neece Director of Airports Ozion Airport Software | How Smart Data Ensures the Passenger Experience |
| 3:45 PM-4:00 PM | Laurel Van Horn Director of Programs Open Doors Organization | Measuring Satisfaction Among Passengers with Disabilities and Older Adults |
| 4:00 PM-4:15 PM | Brian Cobb Head of Innovation Cincinnati/Northern Kentucky International Airport | Provoking PRM Thought Leadership and Personalization |
| 4:15 PM-4:50 PM | Roberto Castiglioni Founder Reduced Mobility Rights Emilia de Santis Christina Smith Nazareno Ventola | Airport Accessibility Award (Panel Discussion) |
| 4:50 PM-5:00 PM | William L. Neece Director of Airports Ozion Airport Software | Day 1 closing Remarks |
Day 2
From 2PM to 4PM (CET). Day 2 of the conference is designed to investigate pinpointed details of Passengers with Reduced Mobility and Assisted Service. A content-rich and intensive investigative session includes presenters from the perspective of Airports, Service Providers and Airlines. This panel will include key PRM figures from Europe and North America who will invite attendees into an interactive deep-dive, exploring operational strategies, mechanisms and policies to ascertain efficiency, effectiveness and appropriateness of the keys to a successful airport assisted services operation. Those intending to attend Day Two are invited to submit and vote for preferred deep-dive subjects.
Key Subjects: Currently being voted on by attendees (here )
Scroll down to see current topic voting results (03/12/2020).
Timing(CET) | Speaker | Topic |
|---|---|---|
| 2:00PM – 4:00PM | Phil Burke Assistant Director, Customer Experience MSP Airport Tim Joniec I.A.P., C.M Ridge Pereira Gina Emrich William L. Neece | Service Messages, SSR Types & Data Driven Decision Making – A Deep Dive |
Current Day 2 topics voting
Subject | % of votes |
|---|---|
| IATA Type B messages | 17% |
| SSR codes – current strengths/weaknesses, consistency, outlook and potential adaptations | 53% |
| The Difference between North American and European PRM Services | 55% |
| PRM Data and decision making | 68% |
| Preparing for a travel influx – Post Vaccine Strategies | 45% |
| Attendee Submission – How to measure own or service provider service level (according to EU regulation) | 52% |
| Attendee Submission – Assessing the Effectiveness of Airport Programs for Travelers with Disabilities and Older Adults | 35% |
| Attendee Submission – Airline prenotification and accuracy of information | 52% |
| Attendee Submission – The optimal funding model for covering the costs of PRM services | 67% |
| Attendee submission – Marketing and communication during pandemic | 17% |
| Design of airports to support PRM | 59% |
Stakeholders from airports, airlines, service providers and aviation authorities registered so far include the following job functions:
Accessibility Manager, Acting Director, National External Operations, Office of Civil Rights, ADA Coordinator, Agent Director, Airport Volunteer Program Coodinator, ARFFS Station commander, Assistant Director External Affairs, Assistant Director of Customer Experience, Assistant General Counsel, CEO, Chairman, Counsel, Customer Regulatory & Resolution, Customer Care Policy Manager, Duty Manager, EVP, Head of Assets & Landside Operations, Head of Department, Head of PRM Services, Head of Terminal and Passenger Operations, International Project Manager, Legal Officer, Policy Advisor, Policy and Enforcement Adviser, PRM & Terminal Manager, PRM Service Manager, Program Coordinator, Program Manager, Senior Adviser, Consumer Policy and Enforcement, Senior Manager Accessibility, Senior Manager Regulatory Affairs, Senior Manager, Facilitation and Services, Terminal management, VI/ADA Program Manager, Vice President of Strategy and VP Operations
The ongoing uncertainty of travel resulted in shifting the conference from its traditional physical setting to a virtual environment, a decision that hasn’t deterred interest nor registrations. If anything, it would seem the online setting has made the stage more accessible to a wider audience as we see Service Managers, PRM Directors and Operational Directors registering from around the globe. At present stakeholders from 26 countries and 4 continents have confirmed their attendance.
As in previous years the topics of discussion will centre on the management, operation and policies of Passenger with Reduced Mobility Services. 2020 has certainly presented unique challenges and innovative solutions to secure high-risk passengers. The 2-day schedule promises to be an insightful and thought-provoking event.
NEW
We have set up a Slack server so PRM stakeholders can share experiences, challenges and ideas throughout the year.
If you are unable to register via the form kindly email k.knight@ozion.net and we will register you manually
Feedback from the last edition
Photos from previous conferences
