Giorgio has been working in the field of aviation and passengers with reduced mobility since 2012. In 2016 Georgio became a PRM trainer and later Co-Founded Novability in 2017 where he currently sits as chairperson, where his responsibilities include overseeing…

Rupesh is an airside specialist who has been working in the field of airside management for the past 23 years. Currently leading the team to ensure that airfield is delivering excellent customer service, operational and safety performance, whilst maintaining its…

Wen possesses a track record of 21 years in Airport operations of which almost 2 years KLM airline. He has led several operations departments. Last 5 years he is the PRM manager at Schiphol and accountable for this service. He…

Mark has over 14 years’ experience in aviation. he has worked the majority of his aviation career at London Heathrow Airport, as a Duty Manger at Terminal 5, followed by his role as Head of Passenger Support Services at Terminal…

Katharina is responsible within FOCA for the enforcement of Air Passenger Rights in Switzerland, namely Regulations (EC) No 261/2004 and 1107/2006. Whereas enforcement of Regulation (EC) No 261/2004 is based on administrative penal proceedings initiated by individual passenger reports, enforcement…

Linda is Assistant Director External Affairs in IATA Geneva. In her role, she promotes the development of consistent policy and multilateral dialogue by working with policymakers, member airlines, and industry stakeholders.  Linda leads IATA’s work on accessibility for passengers with…

Steve Wilson is the Regulation & Relationship Lead for Assistance in Heathrow. He initiates and continually improves relationships with a wide range of stakeholders, partners, regulatory bodies, charities, and passengers. he evaluates and develops action plans to ensure relationships continue…

Alexa is an International Project Manager, responsible for the client interface and delivering projects, including software implementations at Ozion. She is passionate about improving airport operations, through delivering smart solutions to Ozion’s clients across the board: security, ground handling and…

Throughout the last 2 years, Kate has worked with key members of the aviation and accessibility industries to research the future of airport accessibility. This research has resulted in the development of an industry roadmap which could guide accessibility improvements…