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SLA REPORTING ADDON

The SLA addon compliments a vast array of additional PRM reporting tools available to airports using Ozion PRM Manager. Through Real-time data capturing, the SLA Reporting Addon provides a robust tool for users to interrogate SLA performances across a variety of axis to identify pivotal moments in the assistance journey where SLAs have successfully matched expectation, or deviated beyond acceptable norms. Armed with pinpointed information operational alterations can be applied to fine tune the operation.

KEY BENEFITS OF ADDON FOR AIRPORTS

  • Compare Ailine SLA Notification rates and identify high performers vs low performers
  • Isolate key trends in operational quality deviation to rectify inconsistencies
  • Open channels of communiciation with airlines with verified and solid data

Information Representation

Findings are presented through Data Tables and charts. Raw data can also be exported for third party integration

User Access

The SLA Reporting tool is accessed through user access rights and recommended to be set to management level.

Depth of Access and deliverables

  • Day/month/ year
  • Custom SLA integration
  • Airline performance breakdown
  • Flight number performance breakdown
  • Direction of flight (Arrival/Departure) performance
  • Terminal performance
  • Satellite performance
  • Airport Performance
  • Notification Timeframe
  • Passenger wait time
  • Passenger SSR Code
  • Parking Type

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