During this period, employees at both airports underwent comprehensive training on the updated software, learning about the updated system’s benefits for passenger assistance services. Notably, airline check-in staff now have enhanced the capability to input passenger requests directly into the system, improving the efficiency of service delivery.

William Neece, Director of Airports for Ozion Airport Software, remarked: “In both airports, the transition was seamless with very energized and professional teams performed even better than they normally would. It was amazing to me that during a major upgrade in the system, their KPIs were much higher on the day of the launch than the day before. Even while implementing the upgrades, they were so energized that they performed better, making it a completely seamless transition.”

The feedback from employees has been universally positive, highlighting that Ozion’s PRM Manager simplifies their jobs.

A PRM supervisor noted, “As a PRM supervisor, I use Ozion all the time to monitor agents and assess situations to manage performance on the floor. What I liked the most was that the software has lots of applications that have been simplified. Because of this change, I can significantly improve my performance and contribute effectively to overall efficiency.”

 

The latest version includes several innovative new features, such as the resource augmentation feature used to better manage peak periods.

Training for check-in staff was comprehensive, ensuring that all check-in desks have access to the system, enabling agents to generate orders, check progress, and create scenarios based on real-time data. Additionally, dispatchers at both locations were introduced to Automated Diverted Flight feature that allows passengers on diverted flights to receive expedited service.

Alonso Dominguez, General Manager, Samsic Calgary, stated, “The recent implementation of Ozion at Calgary Airport was a great success, thanks to the diligent efforts of Ozion and their team. Their exceptional professionalism and expertise ensured a seamless integration with the airport’s existing systems.”

Jennifer Armstrong Clish, General Manager for Samsic Edmonton, shared her thoughts: “Ozion’s recent software update has been a game-changer for our dispatch operations. The transition was incredibly smooth, and the new platform offers a significantly expanded view of our operations. Our dispatchers are finding the system much easier to use, which ultimately leads to improved service for our airline clients.”

Promoting passenger’s choice and autonomy while actively managing the operation service.

Zachary Leibowitz, Business Development Representative for North America, stated, “The updated software launch demonstrates Ozion’s commitment to the North American marketplace and to providing innovative accessibility facilitation software. We continue to have a positive impact on ensuring that passengers requesting special assistance receive it in a timely and efficient manner. Our software provides enhanced visibility into service delivery while also facilitating accurate reporting through trusted data.”

The launch of PRM Manager 4.8 marks a significant milestone in enhancing passenger assistance services at Calgary and Edmonton airports, while also paving the way for greater efficiency and improved passenger experiences. Building on the positive reception in these locations, Ozion looks forward to showcasing these benefits across North America.

Why Ozion?

Ozion is an integrated ecosystem providing comprehensive PRM 360° management software designed to boost productivity, enhance resource management, and support long-term growth. Our solutions offer service quality and trusted data for the aviation industry, ensuring that every aspect of passenger assistance is handled efficiently and effectively.

Our focus is to improve the passenger experience by equipping airport and airline staff with the tools they need to deliver exceptional service. By enhancing operational efficiency and service quality, Ozion helps ensure that every passenger receives the assistance they need promptly and professionally.

Master resources, boost productivity, and elevate service quality—all with Ozion

If you wish to learn more about our software update, request a demo HERE