We are excited to announce a enhancement to our software, driven by valuable client feedback during a recent system upgrade. The “Board Alone” functionality, along with the electronic signature feature, has now been extended to our baggage claim process, offering passengers a seamless and efficient experience.

Previously, the functionality allowed passengers to board flights independently (Board Alone) by providing an electronic signature on an agent’s PDA. This ensured compliance and streamlined the boarding process. Recognizing the potential benefits, one of our clients inquired if a similar functionality could be applied to baggage milestones during a passenger journey, specifically while entering baggage claim and being provided the option to “Enter Baggage Alone.”

Responding to this insightful request, we have implemented the “Bags Alone” option. Passengers can now enter the baggage claim area independently by providing an electronic signature on an agent’s PDA. This signature is securely relayed into our system, facilitating the following advantages:

• Historical Justification: Each electronic signature is recorded and stored in the jobs information sheet, providing a reliable audit trail. This ensures that any inquiries or disputes can be addressed with comprehensive historical data.
• Enhanced Reporting: The data collected from the electronic signatures enhances our reporting capabilities. We can now generate detailed reports on passenger movements and baggage claim activities, offering valuable insights for improving operational efficiency.
• Resource Optimization: By allowing passengers to claim their baggage independently, we can relieve staff resources. This enables our personnel to focus on assisting more passengers who request assistance. Considering that the baggage claim process can potentially occupy over 30 minutes of staff time per passenger, the amount of resource availability this can produce is impactful.

We believe this enhancement will significantly improve the passenger experience while optimizing operational resources. We remain commitment to continually improving our software based on client feedback and operational needs. We are grateful for our client’s suggestion and encourage others to share their ideas for future enhancements.

Thank you for your continued support.