Discover the 2025 Airport PRM Leadership Conference
13th May 2025 | Miami - USA
Bridging Aviation’s Accessibility Divide
The 9th Annual Airport PRM Leadership Conference, hosted by Ozion and Miami International Airport, will take place at the Embassy Suites Miami on May 13. Join us at the world’s premier Accessibility & PRM (Passengers with Reduced Mobility) Leadership Event, which will bring together executives, innovative thinkers, and management teams with a shared goal: to “Bridge Aviation’s Accessibility Divide.”
Previous years’ delegate lists feature representatives from some of the world’s most distinguished and forward-thinking organizations, including management from airports, airlines, and service providers in North America and beyond.
The 2025 edition of the Annual Airport PRM Leadership Conference will bring together influential voices from North America, Europe, and beyond for a day of insightful discussions, recognition of excellence, and invaluable networking.
Attendance is free for managers & above from Airports, Airlines, & Service providers.
Below, you’ll find the full conference agenda including our speaker lineup, information on the Airport Accessibility Awards, details about our special hotel rate, and more to help you plan your trip.
Register To Attend
Discover the 2025 Conference Agenda
We’re excited to share a first look at the 2025 Airport PRM Leadership Conference agenda. The day will feature impactful talks, real-life case studies, and collaborative sessions that spotlight innovation and action in accessible air travel.
8:30–9:15
Registration Coffee and Snacks
9:15–9:30
Welcome Address
- William L. Neece, Director, Ozion Airport Software
- Roberto Castiglioni MBE, Accessibility Consultant and Advocate
9:30–9:45
Introductory Remarks
Ralph Cutié, Director & CEO, Miami International Airport (MIA)
9:45–10:15
Opening Keynote
Dr. Yvette Pegues, CEO & Co-Founder, Your Invisible Disability Group
“Beyond Compliance: Innovating Accessible Services for Seamless and Dignified Travel”
10:15–10:30
Alicia Byrne, Communications & Marketing, Ozion Airport Software
“From Invisible to Invincible: Ozion’s View of a Seamless Assisted Passenger Journey”
10:30–11:05
Special Panel: Service Provider Round-Table Discussion
“Service Delivery, Priorities, Best Practices and the Future”
- ABM
- DHL
- Maximus Global Services (MGS)
- Unifi
11:05–11:20
Morning Break & Networking
11:20–11:45
Kevin Knight, Business Development Manager, Ozion Airport Software
“Shaping the Future of Assisted Services in Aviation”
11:45–12:00
Alejandro Restrepo Marino, Manager External Affairs, IATA
“Accessible Air Transport”
12:00–12:30
2025 Airport Accessibility Award Presentations
12:30–14:00
Networking Lunch
14:00–14:15
2025 Airport Accessibility Award Winner Announcement and Ceremony
14:15–14:40
Maurice Jenkins, Chief Innovation Officer, Miami International Airport (MIA)
“Enhancing Airport Accessibility: What Changes Technology Is Bringing to the Service”
14:40–15:00
Nicola Baker, Senior Customer Proposition Manager, Heathrow
15:00–15:30
Autonomous Mobility in Accessible Services, industry CEO Panel
- ALBA Robot
- Blueberry Technology
15:30–16:00
Interactive Whiteboarding Session: Whiteboarding the Future of Accessibility in Aviation
16:00–16:15
Afternoon Break and Networking
16:15–16:30
Whiteboarding Results
16:30–16:45
Bogdan Stanache, CEO, WEB WIN GROUP ROMANIA
“Elevating Accessibility: Cutting-Edge PRM Solutions for Seamless Air Travel in Eastern Europe”
16:45–17:05
Laurel Van Horn, VP, Open Doors Organization
“Obstacles to Improving Assistance Services at US Airports”
17:05–17:15
Closing Remarks
17:15–19:30
Cocktail Reception & Networking Party (Open Bar)
Unwind and connect over wine, beer, spirits, and light fare with fellow delegates, speakers, and industry leaders.
All attendees will enjoy complimentary coffee breaks, full lunch, and access to the evening networking reception.
Please note: This agenda is under finalization and subject to change.
Book Your Stay at Embassy Suites Miami at the Delegate Rate of $149/Night
Register now to secure your special delegate-rate room at the Embassy Suites MIA, our venue and partner hotel for the event.
Reserve your discounted room now to unlock:
– A special conference delegate rate of just $149/night
– Free airport shuttle from Miami International Airport
– Full cooked-to-order breakfast every morning
– Complementary evening reception with drinks and snacks
– Discounted self-parking
Spots at the hotel are limited! Register today to secure your hotel room.
Join Experts and Leaders for a day of Knowledge exchange and solution exploration
Leaders from across the industry will be in attendance, representing airports, airlines, and governing bodies. These are the influencers and decision makers with the vision to drive change and set new directions.
A few of the previous attendees include:
What to Expect this Year
Immersion & Interactivity
We aim to cultivate an atmosphere that encourages open dialogue among management and executives in this sector, ensuring leaders and professionals can share, discuss, and collaborate without reservations, making genuine connections and fostering authentic discussions.
The speaker lineup combines the expertise of industry visionaries, known for their depth of knowledge and experience, along with the fresh energy of up-and-coming voices, who bring innovative ideas from this sector. This balance guarantees that participants get a holistic understanding of the present state of the industry and a glimpse into the evolving trends set to shape future of accessible travel.
Accessibility Award
As we gear up for the fourth edition of the Ozion Airport Accessibility Awards, Nominations are being submitted by those within the industry fellow PRM stakeholders believe deserve recognition. Finalists and winners of the previous editions have enjoyed: Recognition of Excellence , Increased Visibility, Motivation for Continued Improvement and a collective celebration of Progress.
Who is the event intended for?
The Airport PRM Leadership Conference invites key players from Airports, Airlines, Service Providers. Those with roles and responsibilities in areas such as Terminal Services, Operations, Facilities, Customer Experience, Passenger Services, Innovation, and Aviation Technology Solutions will find this event especially relevant.
Ticketing
Entry to the Airport PRM Leadership Conference is waived for Airport, Providers, Airline and Regulatory PRM Stakeholders.
Representatives from Consultancy, Academia, Hospitality, Transport, Institutions etc are welcomed to purchase a full conference pass at the rate of 1900€
Media Partners
Ozion is proud to be media partners with Aviation Festival Americas 2025, landing in Miami on May 14-15.
AFA 2025 will bring together the sharpest minds in aviation, including C-suite leaders, airline innovators, and airport changemakers. If you’re shaping the future of air travel, this is where you need to be.
This year, AFA 2025 immediately follows Ozion’s 9th Annual PRM Leadership Conference on May 13, 2025, hosted by Miami International Airport. Together, these two events offer aviation professionals a unique opportunity to explore the latest advancements in accessibility, operational efficiency, business strategy, and sustainability – all in one week, in one city.
